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Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail, which means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically begin building your order for delivery.

Order Shipment:

Erenyx AgriTech will always work diligently to process and ship your orders safely and promptly. The BD-100E Smart Harvest Scale is built-to-order and has a lead time of 2-4 weeks. You will receive 3 tracking numbers. One for the scale, cart, and Erenyx Head Unit. We ship UPS ground shipping which typically takes 3-5 business days within the United States, but it may experience delays due to COVID-19.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@erenyx.com, and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

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